If the Joy of Living app crashes, won't play a video, or won't let you sign in, start by updating it. Version 2.4.1 and later fix the most common video and sign-in problems.
Try these in order
- Update the app to the latest version in the App Store or Google Play.
- Sign out and sign back in.
- Restart your phone.
- Delete and reinstall the app. Your progress is saved to your account, so you won't lose it.
"I lost my place" or my progress is one lesson off
The website has some intro videos, reading pages and extra meditations that the app doesn't. If you switch between the app and the website, your progress can get out of step. Find your lesson by hand for now. Automatic syncing is planned.
Report a bug
In the app, tap your profile in the top right corner of the home screen, scroll down and tap Report a bug. This sends your report straight to the app team.
If you'd rather email us, submit a ticket and include:
- your phone model and its iOS or Android version
- the app version
- what you were doing when the problem happened, and the exact error message
- a screenshot or short screen recording
Related articles
- Why can't I access my Joy of Living Online subscription on the Joy of Living app?
- What if I have video playback issues on Tergar platforms?
Still have questions? Submit a ticket and our team will be happy to help.
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