What should I do if I can't register for an event?

If nothing happens when you choose a ticket, the payment window doesn't appear, or the ticket options look wrong, try these steps.

1. Switch device or browser

If you're on a phone, try a computer, or the other way around. Chrome, Firefox, Safari and Edge are supported.

2. Log out and back in

1. Go to events.tergar.org and log out.
2. Log in again with your email address and password.
3. Open the event, scroll down and choose a ticket.

3. Allow pop-ups and turn off ad blockers

The ticket checkout opens in a gray pop-up window. Allow pop-ups for events.tergar.org and turn off any ad blocker or content blocker for the site. Ad blockers often stop free event registrations in particular. Then refresh the page.

4. Ticket options show "Javascript Void 0"

JavaScript is turned off in your browser. Turn it on, refresh the page, or switch browsers.

For step-by-step help with pop-ups, cache, ad blockers and JavaScript, see Which browsers work best, and how do I fix pop-up, cache and ad-blocker problems?.

If you were charged but aren't registered

Don't pay again. Submit a ticket and we'll register you. Tell us the device and browser you used and which country you were connecting from.

Still stuck?

Submit a ticket with a link to the event page, your device and browser, and a screenshot of what you see.

Related articles

• How do I register for an event?
• My discount code isn't working
• Which browsers work best, and how do I fix pop-up, cache and ad-blocker problems?

Still have questions? Submit a ticket and our team will be happy to help.