I paid but I can't see my course

If your payment went through but the course doesn't appear when you log in, one of these fixes usually solves it.

1. Log out and log back in

Access can take up to an hour to appear after payment. Log out of every Tergar site, close your browser, then log in again.

2. Check the email address

The most common cause is being logged in with a different email from the one you paid with. This often happens with PayPal, or if you've signed in with Google or Apple before. See I think I have two Tergar accounts, or my purchase is under a different email.

3. Check you're in the right place

• Joy of Living Online courses are at joy.tergar.org.
• Vajrayana Online courses are at vajrayana.tergar.org. Joy of Living and Vajrayana Online are separate subscriptions.
• Events appear under My Events at events.tergar.org.

Still can't see it?

Submit a ticket with your receipt or invoice and the email address you log in with. We'll unlock your access.

Related articles

• I think I have two Tergar accounts, or my purchase is under a different email
• What if I have problems logging into the Tergar website?

Still have questions? Submit a ticket and our team will be happy to help.