I think I have two Tergar accounts, or my purchase is under a different email

If you paid for a subscription or event but can't see it when you log in, it's usually because your purchase is linked to a different email address than the one you're logged in with.

Why this happens

Every Tergar account belongs to one email address. People often end up with two accounts when they:

• signed up with a work email and later with a personal one
• paid with PayPal using a different email from their Tergar account
• signed up once with an email and password and once with Continue with Google or Continue with Apple
• created an account on our older platform before we moved to the current one

What to try first

1. Log out of every Tergar site.
2. Log in with each email address you might have used.
3. Check My Events (events.tergar.org) or Purchases (click your name in the top right corner) on each account.

If you find your purchase, keep using that email address for everything Tergar so it all stays in one place.

If you still can't find it

Submit a ticket and include:

• every email address you might have used
• a copy of your receipt or invoice, if you have one
• which program you paid for

We can find the right account and, if you prefer, move your access to the email address you want to keep. You won't lose any progress.

Related articles

• I paid but I can't see my course
• What if I have problems logging into the Tergar website?
• Can't reset your password? You may have signed up with Google or Apple

Still have questions? Submit a ticket and our team will be happy to help.