I see a duplicate or unexpected charge

If you see a charge you don't recognize or were charged twice, we'll look into it with you. If it's a duplicate, we'll refund it.

Check first

• Another subscription or email. You may have a second subscription under another email address. See I think I have two Tergar accounts, or my purchase is under a different email.
• Subscribed in the app? Purchases made through the App Store or Google Play are billed by Apple or Google, and refunds come from them.

Tell us about the charge

Submit a ticket and include:

• the date and amount of the charge
• how it appears on your statement
• the last four digits of the card

Please don't send your full card number.

Related articles

• What is Tergar's refund policy?
• How do I download an invoice or receipt?

Still have questions? Submit a ticket and our team will be happy to help.