My payment failed or my card was declined. What do I do?

If we couldn't take a renewal payment, or your card was declined at checkout, it's almost always something small: an expired card, a new card number, or a bank blocking an international payment.

Update your payment method

1. Log in to the Tergar site where you subscribed (joy.tergar.org, vajrayana.tergar.org or events.tergar.org).
2. Click your name in the top right corner, then Purchases.
3. Click Manage Subscription.
4. Click Payment Methods and add a valid card.

We'll try the payment again automatically once your card is updated. Nothing is lost while you fix it.

If your card is still declined

• Ask your bank. Many banks block payments to other countries until you approve them. Tergar International is based in the United States.
• Try another card.
• Pay through PayPal. PayPal accepts credit and debit cards, and you don't need a PayPal account. Choose the PayPal option, then pay by card.

If you'd rather stop

That's completely fine. You can cancel yourself (see How do I change or cancel my subscription or payment information?) or submit a ticket and we'll cancel it for you.

Related articles

• How do I change or cancel my subscription or payment information?
• Financial assistance: what if I can't afford the fees?

Still have questions? Submit a ticket and our team will be happy to help.